Frequently Asked Questions
Find answers to common questions about our products, orders, and services
Orders & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can create an account for faster checkout or continue as a guest.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Google Pay for secure transactions.
Can I modify or cancel my order?
You can modify or cancel your order within 1 hour of placing it. After that, please contact our customer service team for assistance.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) and overnight shipping options are also available.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by location, typically 7-14 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in original condition with tags attached. Custom or personalized items cannot be returned unless defective.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with a prepaid return label and instructions.
Can I exchange an item for a different size?
Yes! Exchanges for different sizes are free within 30 days. We'll send the new size once we receive the original item.
Products & Care
How do I care for my African-inspired jewelry?
Store jewelry in a dry place, avoid contact with water and chemicals, and clean gently with a soft cloth. See our Product Care page for detailed instructions.
Are your products authentic?
Yes, all our products are authentic and sourced from skilled African artisans. We work directly with craftspeople to ensure quality and authenticity.
Do you offer custom sizing?
Yes, we offer custom sizing for bracelets and some other jewelry pieces. Contact us with your measurements and we'll create a perfect fit.